Privacy Policy

This Privacy Policy describes how Canadiana® collects, uses, shares, and protects your personal information when you visit canadiana.com, use our services, or make or attempt to make a purchase through our website.

In this Privacy Policy, “we,” “us,” and “our” refer to Canadiana®.

PERSONAL INFORMATION WE COLLECT

When you visit the Canadiana® website, we automatically collect certain information about your device, including information about:

  • Your web browser;

  • IP address;

  • Time zone;

  • Device type;

  • Operating system;

  • Cookies installed on your device;

  • The pages or products you view;

  • The website or search terms that referred you to our website;

  • How you browse and interact with our website.

We refer to this automatically collected information as “Device Information.”

We collect Device Information using technologies including:

Cookies

Cookies are small data files placed on your device or computer. They often include an anonymous unique identifier and help us remember your preferences, maintain shopping-cart functions, analyze website traffic, and improve your browsing experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

Log Files

Log files track actions occurring on the website and may collect information including:

  • IP address;

  • Browser type;

  • Internet service provider;

  • Referring and exit pages;

  • Date and time stamps;

  • Website activity.

Web Beacons, Tags, and Pixels

Web beacons, tags, and pixels are electronic files used to record information about how visitors browse and interact with the website and our marketing communications.

ORDER INFORMATION

When you make or attempt to make a purchase through our website, we may collect certain information from you, including:

  • Full name;

  • Billing address;

  • Shipping address;

  • Email address;

  • Telephone number;

  • Products ordered;

  • Order value;

  • Payment method;

  • Payment and transaction information;

  • PayPal or other payment-account information where applicable.

We refer to this information as “Order Information.”

Payment-card information is generally processed securely by our payment providers. Canadiana® may not directly store complete credit-card numbers.

When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We generally use the Order Information we collect to process and fulfil orders placed through the website, including:

  • Processing payments;

  • Confirming purchases;

  • Preparing and packaging orders;

  • Arranging shipping and delivery;

  • Providing invoices and order confirmations;

  • Sending tracking and delivery updates;

  • Processing returns, refunds, or replacements;

  • Responding to customer-service inquiries.

We may also use Order Information to:

  • Communicate with you about your order or account;

  • Verify customer and payment information;

  • Screen orders for potential fraud or security risks;

  • Resolve shipping or delivery issues;

  • Improve our products and services;

  • Comply with legal, tax, accounting, and regulatory obligations;

  • Provide product information, promotions, or advertising in line with your preferences and applicable law.

SUPPLIERS, WAREHOUSES, AND FULFILMENT PARTNERS

Canadiana® may work with third-party product suppliers, warehouse operators, fulfilment providers, and shipping companies.

To prepare and deliver your order, these service providers may receive necessary information including:

  • Recipient name;

  • Shipping address;

  • Telephone number;

  • Email address;

  • Products and quantities ordered;

  • Shipping and tracking information.

Different suppliers or fulfilment partners may be used for different orders or products.

You may contact us at service@canadiana.com if you would like further information about the categories of service providers involved in processing your order, subject to applicable privacy and confidentiality requirements.

DEVICE INFORMATION AND WEBSITE ANALYTICS

We use Device Information to:

  • Detect and prevent fraud or suspicious activity;

  • Maintain website security;

  • Analyze how customers browse and interact with our website;

  • Identify technical errors;

  • Improve website design, navigation, and performance;

  • Measure the success of marketing and advertising campaigns;

  • Personalize content and shopping experiences where permitted.

CURRENCY CONVERSION

Our website may use your IP address or approximate location to display prices in an appropriate local currency.

Your selected currency may be stored in a session cookie or similar browser technology so that the currency remains consistent while you browse our website.

Currency-conversion services may be provided by third parties, which may process limited Device Information for this purpose.

TEXT MARKETING AND NOTIFICATIONS

Where SMS services are available, you may choose to receive text messages from Canadiana® by:

  • Entering your telephone number at checkout;

  • Subscribing through a website form;

  • Responding to a promotional keyword;

  • Otherwise providing your consent.

Depending on your preferences and applicable law, these messages may include:

  • Order confirmations;

  • Shipping and delivery updates;

  • Customer-service notifications;

  • Abandoned-cart reminders;

  • Product announcements;

  • Promotional offers.

Consent to receive marketing text messages is not a condition of purchase.

Message frequency may vary, but we aim not to send more than six marketing text messages per month unless otherwise disclosed when you subscribe. Standard message and data rates may apply.

To unsubscribe from SMS marketing messages, reply STOP to a message sent by us or use any unsubscribe option provided in the message.

For assistance, reply HELP where supported or contact us at service@canadiana.com.

Transactional messages that are necessary to manage an existing order may continue where permitted by law.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with trusted third parties that help us operate our business and provide our services, including:

  • E-commerce platform providers;

  • Payment processors;

  • Fraud-prevention providers;

  • Website-hosting providers;

  • Analytics providers;

  • Marketing and advertising platforms;

  • SMS and email service providers;

  • Suppliers and warehouse operators;

  • Fulfilment and shipping partners;

  • Customer-service providers;

  • Professional advisers;

  • Government and regulatory authorities where required.

These third parties may only use the information as necessary to provide services to us or as otherwise permitted by their own privacy policies and applicable law.

SHOPIFY

Our online store may be hosted or supported by Shopify.

Shopify may process Personal Information to provide e-commerce, payment, security, and website services. The handling of this information is governed by Shopify’s applicable privacy documentation.

ANALYTICS SERVICES

Canadiana® may use analytics tools such as Google Analytics to help us understand how customers use our website.

Analytics providers may collect information about website visits, device characteristics, interactions, and approximate location.

You may be able to limit analytics tracking through browser controls, cookie settings, or opt-out tools made available by the relevant provider.

LEGAL AND BUSINESS DISCLOSURES

We may disclose Personal Information when reasonably necessary to:

  • Comply with applicable laws and regulations;

  • Respond to a subpoena, court order, search warrant, or other lawful request;

  • Protect the rights, property, and safety of Canadiana®, our customers, or others;

  • Investigate fraud, security incidents, or prohibited activities;

  • Enforce our Terms of Service and store policies;

  • Complete a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business.

BEHAVIOURAL ADVERTISING

We may use Personal Information to provide advertisements or marketing communications that we believe may be relevant to you.

This may involve advertising platforms such as:

  • Facebook or Meta;

  • Google;

  • Microsoft or Bing;

  • Other advertising and social-media providers.

These platforms may use cookies, pixels, device identifiers, or similar technologies to measure advertising performance and personalize advertisements.

You may manage advertising preferences through the relevant platform settings, browser settings, or available industry opt-out tools.

EMAIL MARKETING

Where you have subscribed or where otherwise permitted by law, Canadiana® may send you emails regarding:

  • New skincare and body-care products;

  • Promotional offers;

  • Store updates;

  • Educational content;

  • Abandoned carts;

  • Customer surveys.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in the email.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional messages about your order or account.

DO NOT TRACK

Some browsers provide a “Do Not Track” signal.

Because there is no universally accepted standard for responding to these signals, our website may not automatically alter its data-collection and usage practices when a Do Not Track signal is detected.

You may manage cookies and tracking through your browser settings and any cookie-preference tools provided on our website.

YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Request access to Personal Information we hold about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of certain Personal Information;

  • Withdraw consent where processing is based on consent;

  • Object to or restrict certain uses of your information;

  • Request information about how your data has been used or shared;

  • Opt out of certain marketing communications;

  • Submit a complaint to an appropriate privacy authority.

To exercise an applicable privacy right, contact us at service@canadiana.com.

We may need to verify your identity before completing your request.

Certain information may need to be retained for legal, accounting, fraud-prevention, dispute-resolution, or order-management purposes.

EUROPEAN AND UNITED KINGDOM RESIDENTS

If you are located in the European Economic Area or the United Kingdom, we may process Personal Information because:

  • It is necessary to fulfil a contract with you, such as processing an order;

  • It is necessary for our legitimate business interests;

  • You have provided consent;

  • It is necessary to comply with a legal obligation.

Your Personal Information may be transferred to and processed in countries outside your jurisdiction, including Canada, the United States, and countries where our service providers operate.

Where required, appropriate contractual or legal safeguards may be used for international data transfers.

CANADIAN CUSTOMERS

For customers in Canada, Canadiana® aims to handle Personal Information in accordance with applicable Canadian privacy laws.

You may contact us to request access to or correction of Personal Information, withdraw consent where applicable, or ask questions about our privacy practices.

DATA RETENTION

When you place an order, we retain Order Information for as long as reasonably necessary to:

  • Complete and manage the transaction;

  • Maintain financial and tax records;

  • Handle returns, refunds, disputes, and warranty requests;

  • Prevent fraud;

  • Comply with applicable laws;

  • Protect our legitimate business interests.

We may retain certain information until you request deletion, unless continued retention is required or permitted by law.

Device and analytics information may be retained for different periods depending on the technology and service provider involved.

DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information against:

  • Unauthorized access;

  • Loss;

  • Misuse;

  • Alteration;

  • Disclosure;

  • Destruction.

However, no internet transmission, storage system, or payment method can be guaranteed to be completely secure.

Customers are responsible for protecting their account credentials and notifying us if they suspect unauthorized account activity.

INTERNATIONAL DATA TRANSFERS

Your Personal Information may be stored or processed in countries other than your country of residence.

These countries may have privacy laws that differ from those in your jurisdiction. Where required, we take reasonable steps to ensure that appropriate safeguards are used.

MINORS

The Canadiana® website is not intended for individuals under the age of 17.

We do not knowingly collect Personal Information from children under this age.

If you believe that a minor has provided Personal Information to us without appropriate permission, please contact us so that we can review and delete the information where required.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, or services.

Canadiana® is not responsible for the privacy, security, content, or practices of third-party websites.

We recommend reviewing the privacy policy of any third party before providing Personal Information.

SMS PLATFORM TERMS

Where we use an SMS platform to provide text marketing and notifications, information such as your telephone number, name, order details, and subscription status may be shared with the SMS platform and telecommunications providers involved in delivering messages.

This information is used to:

  • Send order notifications;

  • Send abandoned-cart reminders;

  • Deliver marketing communications;

  • Process unsubscribe requests;

  • Measure message performance.

By subscribing to SMS marketing, you acknowledge that your information may be processed by these service providers according to their applicable terms and privacy policies.

To unsubscribe, reply STOP to a message or use an available unsubscribe link. For assistance, reply HELP where supported.

KLARNA AND OTHER PAYMENT METHODS

Where Klarna or another third-party payment method is available at checkout, we may share relevant contact, order, and transaction information with that provider.

This allows the payment provider to:

  • Determine eligibility;

  • Process the selected payment method;

  • Prevent fraud;

  • Personalize available payment options;

  • Manage payment-related customer service.

Information submitted to Klarna or another payment provider will be handled according to that provider’s privacy policy and terms.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

  • Changes to our privacy practices;

  • New products or services;

  • Changes to service providers;

  • Operational changes;

  • Legal or regulatory requirements.

The revised Privacy Policy will be posted on this page with an updated effective date.

Your continued use of the website after an updated policy has been posted indicates acknowledgement of the revised policy, subject to applicable law.

CONTACT US

For more information about our privacy practices, to exercise an applicable privacy right, ask a question, or submit a complaint, please contact us:

Store Name: Canadiana®
Website: canadiana.com
Email: service@canadiana.com

Please provide sufficient information to help us understand and respond to your request.