Shipping policy

THE CANADIANA® JOURNEY

At Canadiana®, we believe that thoughtfully created skincare and body-care products deserve equally thoughtful delivery.

Quality is reflected not only in how a formula is developed, tested, and packaged, but also in how safely and carefully it arrives at your door.

This Shipping Policy explains how Canadiana® processes, ships, and delivers skincare and body-care products safely, efficiently, and responsibly to customers around the world.

Our Fulfillment Philosophy

Thoughtful Delivery for Everyday Body Care

Canadiana® is a modern Canadian-inspired skincare brand created for daily cleansing, hydration, barrier support, radiance care, and skin-renewal routines.

Our collection includes body cleansers, exfoliating scrubs, serums, lotions, creams, balms, and body butters designed to help the skin feel soft, smooth, comfortable, and cared for.

To maintain flexibility, control costs, and offer quality body-care products at fair prices, we use a direct fulfilment model supported by trusted manufacturing, warehouse, and logistics partners.

By shipping directly through our fulfilment network, we are able to:

Ensure Product Quality

Every Canadiana® product is carefully inspected before shipment to help ensure that it meets our standards for packaging quality, product protection, sealed formulas, and everyday skincare use.

Keep Pricing Fair & Transparent

A streamlined supply chain helps reduce unnecessary retail markups and allows us to offer greater value directly to our customers.

Protect Products During Transit

Skincare and body-care products require careful handling. Our packaging process is designed to help protect pumps, bottles, tubes, jars, boxes, and sealed formulas during transportation.

Reduce Waste & Overhandling

Fewer storage transfers and optimized logistics help reduce unnecessary packaging, excessive handling, product damage, and environmental impact.

We appreciate your patience while we deliver body-care essentials designed for consistent daily routines rather than rushed, short-term beauty trends.

1. Order Processing Time & Shipping Fee

Every Canadiana® order is prepared with care to help ensure order accuracy, cleanliness, and product protection during transit.

Order Processing Time

  • Standard processing: 2–4 business days

  • High-demand periods: Up to 5 business days

High-demand periods may include holidays, promotional campaigns, product launches, or major sales events.

Business days do not include weekends or public holidays.

Shipping Fee

  • Flat shipping fee: CAD $2.99 per order

  • No hidden standard handling or packaging charges

Additional charges may apply to certain remote locations or international destinations where stated during checkout.

2. Estimated Delivery Times

Canadiana® ships through a global fulfilment network. Estimated delivery times vary according to the destination.

Region Estimated Delivery Time
Canada 7–15 business days
United States 10–15 business days
United Kingdom and Australia 11–16 business days
Rest of the World 15–20 business days

These delivery estimates begin after the order has been processed and dispatched.

Please note that these are estimated delivery windows and are not guaranteed. Customs processing, carrier delays, severe weather, public holidays, remote-area delivery, or regional logistics conditions may occasionally extend delivery times.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping-confirmation email containing tracking information when available.

Tracking Updates

Tracking details may take 1–3 business days to appear after shipment.

International tracking information may not update every day. This is normal and does not necessarily mean that the parcel has stopped moving.

Your Canadiana® order may continue moving through the logistics network even when a new tracking scan is not immediately displayed.

Customers are responsible for monitoring tracking information and collecting parcels from pickup locations within the carrier’s required period.

4. Customs, Duties & Taxes

International shipments may be sent on a Delivered Duty Unpaid, or DDU, basis unless otherwise stated during checkout.

This means that applicable customs duties, import taxes, brokerage charges, and local processing fees are generally the responsibility of the customer.

Canadiana® does not control or determine these charges and is not responsible for delays caused by customs clearance in the destination country.

Customers should contact their local customs authority before placing an order if they require information about possible import charges.

Failure to pay customs fees may cause the parcel to be delayed, refused, abandoned, or returned to the sender.

5. Order Changes & Cancellations

To help ensure fast and accurate fulfilment, orders may begin processing shortly after they are placed.

Requests for order changes or cancellations must be submitted within 12 hours of purchase.

We will make reasonable efforts to assist, but a change or cancellation cannot be guaranteed.

Once an order has entered processing or has been shipped, it normally cannot be modified or cancelled.

Please contact us as soon as possible if you require assistance.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information, including:

  • Recipient name;

  • Street address;

  • Apartment, unit, or suite number;

  • City;

  • Province, state, or region;

  • Postal or ZIP code;

  • Country;

  • Telephone number;

  • Email address.

Canadiana® is not responsible for delays, failed delivery attempts, lost parcels, or returned packages caused by incorrect or incomplete information supplied by the customer.

If a parcel is returned because of an incorrect address, failed delivery, or failure to collect the parcel, additional shipping fees may apply before reshipment.

7. Multiple Shipments

Products may occasionally be shipped in separate parcels because they are stored at different fulfilment centres or require different packaging procedures.

When an order is divided into multiple shipments:

  • Each parcel may have a separate tracking number;

  • Parcels may arrive on different dates;

  • Receiving one parcel does not necessarily mean that the remaining items are missing.

Customers will not be charged an additional standard shipping fee solely because an order is divided into multiple packages.

8. Delivery Attempts and Safe-Drop Locations

Depending on the carrier and destination, a parcel may be:

  • Delivered directly to the address;

  • Left at the front door or another safe location;

  • Delivered to a building reception desk;

  • Placed in a parcel locker;

  • Redirected to a local collection point;

  • Held for customer pickup.

Canadiana® is not responsible for theft, loss, weather exposure, or damage that occurs after the carrier confirms delivery to the address provided at checkout.

Customers should select a secure delivery address whenever possible.

9. Lost or Damaged Orders

Your satisfaction matters to us, and we will make reasonable efforts to assist with eligible shipping claims.

Damaged Items

If your Canadiana® skincare or body-care product arrives damaged, cracked, leaking, broken, or otherwise unsafe, please contact our support team within 72 hours of delivery.

Please provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the damaged product;

  • Photographs of the outer packaging;

  • A photograph of the shipping label;

  • Photographs of any internal protective materials.

Please do not use a damaged or leaking product.

Retain the product and all original packaging until your claim has been reviewed.

Where applicable, we may arrange a replacement at no additional product cost or provide another suitable resolution.

Lost Packages

If the shipping carrier officially confirms that an order has been lost in transit, Canadiana® may provide a replacement shipment at no additional standard shipping cost.

A parcel is not automatically considered lost simply because tracking has not updated for several days. Carrier investigations may be required before a replacement or other resolution can be approved.

10. Delivered but Not Received

If tracking indicates that your parcel has been delivered but you cannot locate it, please:

  1. Check all entrances and safe-drop areas around the property.

  2. Ask household members, neighbours, reception staff, or building management.

  3. Check parcel lockers or local carrier collection points.

  4. Review any delivery photographs or carrier notices.

  5. Wait up to 48 hours, as some parcels may be marked delivered shortly before final arrival.

  6. Contact the carrier for additional delivery information.

If the parcel still cannot be located, contact Canadiana® Customer Care with your order number and tracking details.

Any resolution may depend on the carrier’s investigation and delivery confirmation.

11. Returned-to-Sender Packages

A parcel may be returned to the sender because of:

  • An incorrect or incomplete delivery address;

  • Failed delivery attempts;

  • Failure to collect the parcel;

  • Refusal by the recipient;

  • Unpaid customs duties;

  • Import restrictions;

  • Carrier-access problems.

Once the returned parcel has been received and reviewed, we may offer:

  • Reshipment after payment of the applicable shipping fee;

  • A refund for eligible products, less shipping and return charges;

  • Store credit where available.

Original shipping costs and return fees may be non-refundable when the return is caused by customer-provided information, refusal, unpaid import charges, or failure to collect the shipment.

12. Shipping Delays

Canadiana® is not responsible for delays caused by circumstances outside our reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Customs procedures;

  • Public holidays;

  • Carrier congestion;

  • Labour disputes;

  • Government restrictions;

  • Transportation disruptions;

  • Regional emergencies;

  • Remote delivery conditions;

  • Incorrect delivery information.

We will make reasonable efforts to assist customers and provide available tracking information when a significant delay occurs.

13. Need Assistance?

Our customer-support team is available to help with eligible questions about order processing, tracking, delivery, damaged products, and missing parcels.

Email: service@canadiana.com

When contacting us about an existing order, please include your order number and tracking number where available.

The Canadiana® Promise

We are committed to delivering skincare and body-care essentials that are gentle, reliable, carefully packaged, and worth the wait.

Canadiana® — Canadian-inspired body care, thoughtfully delivered.