Terms of Use

This website is operated by Canadiana®. Throughout the site, the terms “we,” “us,” and “our” refer to Canadiana® and canadiana.com.

By visiting our website or purchasing from us, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, Purchase Terms, and Return & Refund Policy. If you do not agree to these Terms, please do not use our website or services.

We may update these Terms at any time by posting changes on this page. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your province, territory, state, or place of residence, or that you have permitted a minor dependent to use this website under your supervision.

You may not use our website, services, or products for any illegal, unauthorized, fraudulent, or prohibited purpose.

You must not transmit viruses, malware, malicious code, or any other harmful material through our website.

Any violation of these Terms may result in the suspension or termination of your access to our services.

2. Products and Information

Canadiana® offers skincare and body-care products, including body cleansers, exfoliating scrubs, body serums, lotions, creams, body butters, balms, and other personal-care products.

We make reasonable efforts to display product descriptions, ingredients, colours, images, sizes, prices, packaging, and availability accurately. However, minor differences may occur because of screen settings, photography, lighting, packaging updates, manufacturing variations, or product improvements.

We reserve the right to:

• Correct errors or inaccuracies;

• Update product descriptions and images;

• Change product prices;

• Limit product quantities;

• Discontinue products;

• Modify packaging or formulations;

• Refuse or cancel orders where reasonably necessary.

Product results may vary depending on individual skin type, skin condition, usage frequency, lifestyle, and other personal factors.

3. Orders and Payments

By placing an order, you agree to provide complete and accurate billing, shipping, payment, and contact information.

You agree to promptly update your account or order information when necessary so that we can complete your purchase and contact you regarding your order.

Canadiana® reserves the right to review, refuse, limit, or cancel an order for reasons including:

• Suspected fraud or unauthorized activity;

• Incorrect or incomplete customer information;

• Pricing or product-information errors;

• Product availability issues;

• Payment authorization problems;

• Promotional misuse;

• Suspected unauthorized resale;

• Shipping restrictions.

If your order is modified or cancelled, we may contact you using the email address or telephone number provided at checkout.

Payment must be successfully authorized before an order can be processed.

4. Shipping and Delivery

Shipping fees, processing periods, estimated delivery times, tracking information, customs procedures, and delivery conditions are described in our Shipping Policy.

Orders containing multiple products may be divided into separate packages and delivered on different dates.

You are responsible for providing a complete, current, and accurate delivery address. Canadiana® is not responsible for delays, returned parcels, or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Once an order has entered processing or has been dispatched, we cannot guarantee that the shipping address can be changed or that the order can be cancelled.

Delivery dates are estimates and may be affected by carrier delays, weather conditions, customs clearance, holidays, remote delivery locations, or circumstances outside our reasonable control.

5. Returns, Refunds, and Damaged Items

Returns, refunds, exchanges, cancellations, and damaged-item claims are governed by our Return & Refund Policy.

For hygiene and safety reasons, opened, used, tested, unsealed, or customer-damaged skincare and body-care products may not be eligible for return unless they arrive defective, damaged, leaking, or incorrect.

If a product arrives damaged, defective, incomplete, or missing essential components, please contact us promptly at service@canadiana.com.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs of the product;

• Photographs of the outer packaging;

• A photograph of the shipping label.

Do not use any product that arrives cracked, leaking, broken, contaminated, or otherwise unsafe.

Please retain the product and packaging until your request has been reviewed.

6. Skincare and Body-Care Product Safety

Canadiana® products are intended for ordinary cosmetic skincare and body-care use unless otherwise stated.

Before using a product, please review:

• The product description;

• The ingredient list;

• Usage directions;

• Safety warnings;

• Storage instructions.

We recommend performing a patch test before using a new skincare or body-care product, especially if you have sensitive skin or known allergies.

If redness, swelling, itching, irritation, or discomfort occurs, discontinue use immediately and seek appropriate professional advice when necessary.

Claims such as “dermatologist-tested,” “hypoallergenic,” “vegan,” “natural,” or “cruelty-free” apply only when specifically stated on the individual product page or packaging.

Canadiana® products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

We are not responsible for damage, irritation, or injury resulting from:

• Improper use;

• Failure to follow instructions;

• Improper storage;

• Use on broken or severely irritated skin;

• Unauthorized modification;

• Undisclosed allergies or sensitivities;

• Use of a product for an unintended purpose.

7. Promotions and Pricing

Product prices, promotional offers, discounts, and availability may change without prior notice.

Discount codes, bundle offers, complimentary gifts, free-shipping promotions, and other offers may be subject to:

• Eligibility requirements;

• Product exclusions;

• Minimum purchase amounts;

• Quantity restrictions;

• Expiration dates;

• Geographic restrictions;

• Separate promotional conditions.

Unless otherwise stated, promotional offers cannot be combined, transferred, exchanged, or redeemed for cash.

Free gifts and promotional products are subject to availability and may be replaced with an item of similar value.

We reserve the right to cancel or adjust an order where a promotion has been used incorrectly or contrary to its stated terms.

8. Intellectual Property

All content available on this website, including product images, descriptions, photographs, logos, graphics, illustrations, text, videos, branding, page layouts, and designs, is owned by or licensed to Canadiana®.

You may use this website only for personal and non-commercial shopping purposes.

Without our prior written permission, you may not:

• Copy or reproduce website content;

• Modify or create derivative works;

• Distribute or republish content;

• Sell or commercially exploit content;

• Remove trademarks or copyright notices;

• Use Canadiana® branding in advertising;

• Represent yourself as an authorized retailer or distributor.

The Canadiana® name, logo, product names, and related branding may not be used without authorization.

9. User Reviews and Feedback

By submitting reviews, comments, photographs, videos, suggestions, testimonials, or other content, you confirm that your submission:

• Is accurate and based on genuine experience;

• Is lawful;

• Does not infringe the rights of another person;

• Does not contain harmful or malicious material;

• Is not false, deceptive, threatening, defamatory, or offensive;

• Does not contain unauthorized advertising or spam.

You grant Canadiana® permission to use, reproduce, edit, publish, translate, display, and distribute submitted content for website, marketing, advertising, and other legitimate business purposes, unless prohibited by applicable law.

We reserve the right to remove or decline content that we consider false, misleading, unlawful, offensive, irrelevant, or inappropriate.

10. Third-Party Services and Links

Our website may include services, tools, payment systems, applications, or links provided by third parties.

Canadiana® does not control and is not responsible for the content, privacy practices, security, availability, or accuracy of third-party websites or services.

Your use of a third-party service may be subject to separate terms and policies established by that provider.

You should review the applicable third-party terms before using those services or providing personal information.

11. Privacy

Your personal information is collected, used, stored, and disclosed in accordance with our Privacy Policy.

By using our website, you acknowledge that your information may be processed as reasonably necessary to:

• Complete and manage orders;

• Process payments;

• Arrange shipping and delivery;

• Provide tracking updates;

• Respond to customer-service requests;

• Prevent fraud and unauthorized activity;

• Comply with legal obligations;

• Improve our products and services.

Please review our Privacy Policy for further information about how we handle personal information.

12. Prohibited Uses

You may not use our website or its content:

• For any unlawful purpose;

• To violate applicable laws or regulations;

• To infringe intellectual-property rights;

• To harass, abuse, threaten, or discriminate against others;

• To provide false or misleading information;

• To upload viruses or malicious code;

• To collect personal information without authorization;

• To interfere with website security or functionality;

• To engage in fraudulent transactions;

• To scrape, copy, or reproduce website content without authorization;

• To resell products while falsely claiming to be an authorized Canadiana® distributor.

We reserve the right to terminate access to our website or services when prohibited activity is identified.

13. Disclaimer and Limitation of Liability

Our website, products, and services are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law.

We do not guarantee that:

• Website access will always be uninterrupted;

• All website errors will be corrected immediately;

• Every product will remain continuously available;

• Delivery will occur by a specific date;

• Product appearance on a screen will perfectly match the delivered item;

• Every customer will experience the same skincare results.

To the fullest extent permitted by applicable law, Canadiana® will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website, products, or services.

Nothing in these Terms excludes or limits consumer rights, warranties, remedies, or legal protections that cannot be waived under applicable Canadian law.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Canadiana®, its affiliates, employees, service providers, contractors, and representatives from claims, losses, liabilities, and expenses arising from:

• Your violation of these Terms;

• Your misuse of our website or products;

• Your infringement of another person’s rights;

• Fraudulent or unlawful activity conducted through your account.

15. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue to remain valid and enforceable.

16. Termination

These Terms remain effective unless terminated by you or Canadiana®.

You may stop using our website at any time.

We may suspend or terminate access to our website or services if we reasonably believe that you have violated these Terms, engaged in fraudulent activity, or created a security or legal risk.

Any obligations or liabilities incurred before termination will continue to apply.

17. Changes to These Terms

We reserve the right to update, replace, or modify these Terms at any time by posting the revised version on this page.

It is your responsibility to review this page periodically for changes.

Your continued use of our website after revised Terms have been posted constitutes acceptance of those changes.

18. Governing Law and Contact Information

These Terms are governed by the applicable laws of Canada and the province or territory in which Canadiana® operates, without limiting any mandatory consumer rights available under applicable law.

For questions regarding these Terms, please contact us:

Store Name: Canadiana®
Website: canadiana.com
Email: service@canadiana.com

Thank you for choosing Canadiana®. We are committed to offering thoughtfully developed skincare and body-care products inspired by the natural beauty of Canada.